Privacy Policy

Passage Export Group ("Passage", "we", "us") is an export infrastructure business registered in Mauritius. This policy explains how we collect, use, store and protect personal information submitted through passageexport.com and its associated pages.

We collect only what is necessary to review and respond to enquiries from Mauritian food producers and overseas buyers. We do not sell, share or otherwise commercialise your personal information.

We collect personal information only when you voluntarily submit it through our contact or enquiry forms. This includes:

• Identity information — your name and the name of your business or company
• Contact information — your email address
• Location information — your country of operation or country of import
• Business context — information you provide about your products, target markets, sourcing requirements, business status, and freight needs
• Referral information — how you heard about Passage

We do not collect payment information, government identification numbers, or sensitive personal data as defined under applicable data protection law.

We use the information you submit to:

• Review and respond to your enquiry directly
• Assess your eligibility or readiness for export coordination services
• Communicate with you about Passage services relevant to your situation
• Understand which channels and institutions are directing enquiries to Passage

We do not use your information for automated decision-making, profiling, or marketing to third parties.

We process your personal information on the following legal bases:

• Legitimate interests — reviewing and responding to business enquiries from producers and importers is a legitimate commercial interest of Passage
• Consent — by submitting an enquiry form, you consent to Passage using the information provided to contact you in relation to your enquiry
• Pre-contractual steps — where an enquiry is the first step toward a potential business relationship, processing is necessary to take steps at your request

Where you are located in the European Union, the United Kingdom, or another jurisdiction that applies GDPR or equivalent legislation, you have the right to withdraw consent at any time by contacting us at info@passageexport.com.

Enquiry forms submitted through passageexport.com are processed via Formspree, a third-party form handling service. Formspree stores submitted data on its servers and delivers it to our designated email inbox. Formspree's own privacy policy governs their handling of your data.

We retain enquiry data for as long as is necessary to respond to and follow up on your enquiry, and for a reasonable period thereafter in case of further correspondence. We do not retain personal information indefinitely.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure or loss. However, no method of electronic transmission is completely secure. If you have concerns about the security of your information, please contact us directly.

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — Formspree (form processing) and Anthropic (ERSA tool), both of which are bound by their own privacy policies and data processing terms
• Legal obligations — where required by law, regulation, or a valid legal process in Mauritius or another applicable jurisdiction
• Business transfers — in the event of a merger, acquisition or sale of Passage's business, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy

We do not share your information with marketing companies, data brokers, or any third party for commercial purposes unrelated to the services you enquired about.

Depending on your location, you may have the following rights in relation to your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request that your personal information be deleted, subject to any legal obligations we may have to retain it
• Restriction — request that we restrict processing of your information in certain circumstances
• Objection — object to processing based on legitimate interests
• Portability — request a copy of your information in a structured, machine-readable format where technically feasible

To exercise any of these rights, contact us at info@passageexport.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

passageexport.com does not currently use analytics cookies, advertising cookies, or third-party tracking scripts. The site uses only functional elements necessary to operate the contact forms and the Export Readiness Assessment tool.

If we introduce analytics or tracking in future, we will update this policy and implement an appropriate consent mechanism before doing so.

For any questions about this policy or how we handle your personal information, contact us at:

Passage Export Group
info@passageexport.com
Mauritius

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Mauritius, this is the Data Protection Office (dataprotection.govmu.org). In the UK, this is the Information Commissioner's Office (ico.org.uk). In the EU, contact the supervisory authority in your member state.

We may update this policy from time to time as our services develop or as legal requirements change. The date at the top of this page reflects when the policy was last revised. Material changes will be communicated via a notice on passageexport.com.

Continued use of the site after an update constitutes acceptance of the revised policy.